Shipping & Returns
Orders are shipped daily Monday thru Friday. Most orders ship within 24 hours or 1 business day.
During the holiday season there may be a 1 - 2 day delay in Shipping due to increased volume.
Free Shipping through USPS First Class mail is included for all Domestic / U.S. orders. You may choose a Faster shipping upgrade with Priority Mail or Express mail. Insurance is included on packages to cover against loss or Damage during shipment including non delivery of a packages.
First Class Mail Delivery in 10 - 21 Days is available with USPS. Priority Mail or Express Mail Delivery are Safe, fully insured, with tracking & Faster Delivery. UPS & DHL International Express is also available. this usually takes 3-5 days to your door, this is the fastest and safest way to ship High Value orders, but these are expensive, out of our control.
Returns & Exchanges
All items are sold with high quality photographs and measurements in natural sunlight. There are no surprises for the buyer. Returns or Refunds are only accepted if the item received is not as described. In the rare case that you simply are not happy with your purchase a refund or exchange may be given. Requests for refunds or exchanges must me made prior to shipment or within 7 days upon delivery of your order. Full refunds or exchanges will be given with the safe return of all package contents and must be postmarked within 7 days after contacting us about a Refund, Store Credit, or an Exchange.
Moldavite Life will refund or replace item(s) if lost or damaged during shipment. If there are any issues with your order, you have questions, or all inquiries please Contact us by email or you can also reach us direct by calling 828-333-4199. Customer Service is our #1 priority. 100% customer satisfaction is not simply a saying it is our goal. Ever item found on MoldaviteJewelry.com is rare one of a kind rare and one of a kind. Each piece of moldavite, meteorite, jewelry, and gemstone is unique. A majority of our meteorite and moldavite jewelry pictured are the actual item(s) you will receive. The only listings we use "stock" photos are of our signature jewelry collection and select wholesale parcels.
Asheville, NC. 28802